Return and Refund Policy

At PartsBanana, we want you to shop with confidence. If you're not fully satisfied with your purchase, we're here to help.

📦 Return Window

You may request a return within 30 days of receiving your order.

🔁 Return Conditions

• Items must be unused, in original packaging, and in resellable condition (unless defective).

• Proof of purchase (e.g., order number or confirmation email) is required.

💸 Refund Policy

• Full refunds are issued for items that are damaged, defective, or incorrect upon arrival.

• Partial refunds may be offered for non-defective returns, based on the condition of the item and reason for return.

• No refunds will be issued for requests made after 30 days from the delivery date.

🚚 Return Shipping

• Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.

• We recommend using a trackable shipping service. PartsBanana is not responsible for items lost during return transit.

🔧 Exchanges

If you received a defective or damaged item and need an exchange, please contact us with your order number and photos of the issue.

📬 How to Start a Return

Email us at sales@partsbanana.com with your order number and reason for return. We’ll respond within 1–2 business days with return instructions.