Warranty Policy

WARRANTY POLICY

At PartsBanana, we stand behind the quality of our products. Your satisfaction and safety are our top priorities. Please read our warranty coverage below.

🛵 E-Bike Warranty

All electric bikes purchased from PartsBanana come with a 12-month limited warranty from the date of delivery. This warranty covers manufacturer defects in materials or workmanship for the main components, including:

  • Motor

  • Battery

  • Frame

  • Controller

  • Display

🧰 Accessories Warranty

All accessories sold through PartsBanana are covered by a 12-month limited warranty from the delivery date. This warranty covers defects in materials and manufacturing.

🔧 What’s Not Covered

The warranty does not cover:

  • Normal wear and tear

  • Accidental damage, misuse, or neglect

  • Modifications or repairs not authorized by PartsBanana

  • Cosmetic issues that do not affect performance

  • Water damage (unless explicitly stated as waterproof)

📝 Warranty Claims

To file a warranty claim, email sales@partsbanana.com with:

  • Your order number

  • Description of the issue

  • Photos or video evidence

Our support team will review your claim and provide instructions for repair, replacement, or return if covered.

⚠️ Important Notes

  • Proof of purchase is required for all warranty claims.

  • Warranty is non-transferable and applies only to the original purchaser.